Returns & Replacements

Because every item is made to order and produced specifically for your purchase, we do not accept returns or exchanges unless otherwise stated below.

Replacements & Eligibility

If your order arrives damaged or your item experiences a material or manufacturing defect within 30 days of purchase, we'll gladly replace it.

If an item arrives requiring simple assembly, instructions can be found on our FAQ page.

If a replacement is unavailable, we'll provide either a store credit or another appropriate solution.

Please note that damage caused by misuse, accidents, normal wear, or improper handling is not eligible for replacement or refund.

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Reporting an Issue

If your order arrives damaged, please contact us within 7 days of delivery through our Contact page.

To help us resolve the issue as quickly as possible, please include:

• Your order number
• Clear photos of the damaged item
• Photos of the shipping box and packaging (if applicable)

For material or manufacturing defects that develop after delivery, please contact us within 30 days of your purchase.

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Processing Time

Approved replacement orders are typically created and shipped within 5–10 business days (Monday through Friday, excluding holidays).

Approved refunds or store credits are generally issued within 5 business days.

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Returns

In most cases, you will not need to return the original item unless we specifically request it.